Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Disclaimer: Only items purchased from Digital Girl World, LLC should be returned.

To start a return, you can contact us at digitalgirlworld.2021@gmail.com. Please note that returns will need to be sent to the following address: [ US and MEXICO= 217 Wrangler Drive, Coppell. Texas 75019 ], [ CANADA= Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada ], [ LATVIAN= Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia ], [ SPANISH FACILITY= Travessia Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain ], [ UK= Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ ], [ AUSTRALIA= 40 Tanimbla Street, Kedron, Queensland 4031, Australia ], [ JAPAN= Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan ], [ BRAZIL= Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazem 111, Galpao 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias-RJ, Brazil ].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at digitalgirlworld.2021@gmail.com. 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at digitalgirlworld.2021@gmail.com.